NeptuneLabs user account

Your NeptuneLabs account allows you to view and manage all relevant data such as quotes, invoices, company and user account information in one place. The account provides an overview of your NeptuneLabs licences and allows you to generate your licence keys directly from the Licence section of your account. You can also contact our support team directly from the account menu.

Customer and User Accounts​

Customer accounts are set up by NeptuneLabs and organisations are issued with appropriate licences, quotations and invoices.

Each customer account can have multiple user accounts associated with it.

One user account is set up as the User Manager. The User Manager manages the user accounts and the customer.

Normal user accounts can view (but not edit) the customer details and the details of all users associated with the account. They can also view quotes, invoices and licences, and generate licence keys.

It is also possible to link an account to multiple customers if required.

Access​

User account management can be accessed via https://uam.neptunelabs.com/.

Existing User Account​

If you have already created an account at www.fsi-viewer.com in the past, you can log in using these details. Click the Login button and enter your registered email address and password in the Login section.

Creating a new account​

If you do not have an account, you can create one by entering your email address in the Create New Account section of the login page. You will receive an activation email with a link to set your password.

User Management​

Editing user or customer data​

User details can be edited in the **User ** details section. Customer details can only be edited by the User Manager of that account. If you need to change the name of your account or delete your organisation's account, please contact support@neptunelabs.com.

User Manager​

The User Manager of an organisation can edit the customer details and add and delete users. If only one user is assigned to a customer, that user is automatically set as the User Manager. The User Manager position can be changed in the Members section of the customer details.

Invite users to an account​

If you are the user manager, you can easily invite colleagues to join your customer account. Please click on the Customer button in your NeptuneLabs account overview and select the Members button in the My Company Data section. In this section you will see an overview of the members associated with your account. In order to invite a user to your company, they must first create a NeptuneLabs user account. You can then send them an invitation email by clicking on the Invite a user button and entering the email address of the user in question. You will be notified by email as soon as the user accepts your invitation.

Removing Users from a Client Account​

Users can only be removed from a client account by the relevant User Manager. Please click on the Customer button in your NeptuneLabs account and select the Members button in the My Company Data section. In this section you will see an overview of the members assigned to your organisation. Alternatively, you can delete your own user account from the account overview. If the account is assigned to one or more customers, it will automatically be removed from the corresponding customer.

Quotes​

The Quotes section allows you to view your quotes and save them as a PDF. The number on the button indicates how many quotes are currently associated with your account. Offers are visible for up to two years, but please note that the exact product and price offer is only valid for two months after the offer was created.

Invoices​

The Invoices section lists the invoices from your account. The right-hand number on the button shows the total amount of invoices issued to your account, and the left-hand number shows the amount of images still due. By clicking on the button, you can check the due date and payment status, as well as view and save as a PDF. Please note that only invoices issued after 1 January 2013 will be visible in your account.

Licences​

The Your Licences section displays information about each licence associated with your customer account. You can view licence information such as the status of your software maintenance, the licence request data or FQDN associated with the licence, and various other information. You can also generate your licence keys directly from the account interface.

Licence groups​

The Licence Groups section displays all the licences associated with your customer account. Related licences are displayed as a group. From this section you can generate the licence keys by clicking the Get Licence Key(s) button. Clicking the Get Support for this Licence button will take you to the Get Support section and pre-populate the request form with the relevant Licence Group information.

The Licence Group list displays information about

• Code: the NeptuneLabs product code of the licence
• Title: the name of the product included in the licence
• Mirror: indicates if the licence is a mirror licence
• Maint. Ends: if software maintenance is purchased for this licence, the end date is displayed
• Expires: indicates if a stop date has been set for the licence
• PID: the unique product ID of the licence

The licence groups can be sorted by any of the above information. Double-clicking on the selected licence group will display the group contents. For additional information, the associated Licence Group ID is displayed in the top section. The individual licences in the Licence Group are displayed below the General Information section. You can make internal notes in the Properties section at the bottom of the page.

Licences​

Double-click on the selected licence group to view the individual licences in the group. Clicking the Get Support for this Licence button will take you to the Get Support section and pre-populate the request form with the relevant licence information.

The list of licences includes the following information:

General​

• PID: the unique product ID of the licence
• Licensee: the name of the licensee

Product​

• Code: the NeptuneLabs product code of the licence
• Title: the name of the product included in the licence

Maintenance​

• Maintenance expires: if software maintenance is purchased for this licence, the expiration date is visible

Licence Properties​

• Stop Date: indicates if a stop date has been set for the licence
• NFR: indicates if the licence is Not For Resale
• NonProfit: indicates if the licence is assigned to a non-profit organisation
• Mirror: indicates if the licence is a mirror licence
• Staging: indicates if the licence is for staging only
• Properties: displays various properties such as the number of images allowed, source connectors and groups.

Licence Key​

• Licence Request Data: contains the unique LRD of your machine, can be found in the Licence tab of your FSI Server web interface.
• Hostname: shows the hostname of the current machine
• Active Version: shows which version the key is currently used on
• Last Generated: shows the last date the key was generated

Double-clicking on a selected licence will display the relevant information. The General section displays the PID and licensee name.

The Product section displays the product information and the Maintenance section displays the software maintenance status.

The Licence Properties section displays the expiry date (if set) and whether the licence type is Trial, NFR (Not For Resale) or Non-Profit. If the licence is a mirror licence or is being used as a staging licence in a non-production environment, the Mirror or Staging boxes are ticked. Properties displays information relevant to the licence edition, such as the number of images the licence is limited to. The Licence Key section displays the FQDN to which the licence is assigned or the licence request details of the machine.

If you have an recent FSI Server licence (beginning from FSI Server 2016 on), the Licence Request Data field can be edited to define the machine on which the software will be installed. This field is blank by default. If the Licence Request Data field is empty or the code is invalid, you will not be able to generate the licence key. The Licence Request Data can be found in the Licence tab of your FSI Server web interface.

Generate Licence Keys​

Licence keys can be generated from the Licence Group Overview by clicking the Get Licence Key(s) button. You can either

• view each licence content (to copy & paste into the licence file)
• download the .xml file
• view the Readme which contains various installation information

You can also download all licence group keys as a ZIP archive.

Support Tickets​

The Support Tickets section allows you to contact our support team without providing any other contact information, as the request will be assigned to your account.

You can track the status of your ticket and see if a member of our support team has read it.

Normally your tickets are only visible to you. If you would like to share your tickets with the other members of your account, you will need to tick the I would like to share my support tickets with all users belonging to this account box, which can be found in your User Data section.

You can also get support for specific licence groups or licences by clicking Get support for this licence in the appropriate section.

FAQ​

What if I lose or forget my password?

Click on *Login *and select the Forgot your password? link under the login box and enter your email address. We will email you with a link to retrieve your password.

How do I change my email address/password?

You can edit your user details by clicking on the button with your email address (your account name). Within this box you can change your normal user details, your email address and your password. If you change your email address, an activation email will be sent to the new address. Please click on the link in this email to complete the change of email address.

I have accidentally deleted my account. How do I get it back?

Please create a new account and contact your User Manager and ask them to invite you to your account. If your account was your organisation's User Manager account, please contact support@neptunelabs.com after you have created a new account. We will add you to the appropriate customer account.

What should I do if I need to change my hardware?

Current licences - products after FSI Server 2016: With the introduction of FSI Server 2016, our licence key system has changed. The old licence versions were FQDN bound, the new licences are machine bound, i.e. the licence depends on the machine it is installed on. Our new licensing system is designed to make licensing easier and faster. The new per-machine licences will replace the old FQDN-bound licences. If you need to change the hardware on which FSI Server is installed, please install the FSI Server version on your new system and copy the Licence Request Data found in the Licence tab of your FSI Server web interface into the Licence Request Data field of the corresponding licence in your NeptuneLabs account. To prevent unauthorised licence generation, you can only change the Licence Request Data and generate the licence data several times before it is blocked. In this case, please contact support@neptunelabs.com to reset the number of licence generations.

Products prior to FSI Server 2016: Because licences are FQDN (Fully Qualified Domain Name) bound, rather than machine bound, you can move to new hardware without changing the licence key.

My licence has expired, what should I do?

If your licence has expired, please contact our sales team at sales@neptunelabs.com who will be happy to assist you. However, you can extend your existing licence for 7 days by clicking the Get Licence Key(s) button in the Licence menu of your account to ensure that you have a valid licence even if your licence expires at the weekend or during the holiday season.